Terms and Conditions

Decarb Connect Ltd worldwide terms and conditions of booking.

Terms and conditions last updated on 19 October 2022.

Please read the information listed below as each booking is subject to Decarb Connect Ltd’s standard terms and conditions.

Payment Terms

Payment is required upon registration. If you need to pay for your ticket by any means other than a credit card, please email accounts@decarbconnect.com to discuss this. For digital products, please note if you are a UK based company VAT will be added to your total payment. For all other products, VAT or sales tax will be applied in line with local laws. We reserve the right to refuse admission to the conference if payment has not been received.

Decarb Connect Ltd Cancellation, Postponement, Format Change and Substitution Policy

Digital Events

You may request pass be allocated to a substitute delegate with at least 7 days’ notice. Once a delegate has logged on to a digital event platform (which may happen in advance of event dates) no substitutions are possible. Once you have purchased your digital event ticket, cancellations are not permitted, however you may request a pass to an alternate event in the calendar. Once you have accessed the digital event platform, no cancellations are permitted.

Hybrid or In-Person Events

You may substitute delegates at any time by providing at least 14 days’ notice to Decarb Connect. For any cancellations received in writing not less than 14 days prior to the conference, you will receive a 90% credit (credit note) to be used at another Decarb Connect conference, which must occur within 12 months from the date of issuance of such credit note. An administration fee of 10% of the contract fee will be retained by Decarb Connect for all permitted cancellations. No credit will be issued for any cancellations outside of these parameters.

In the event that Decarb Connect postpones an event for any reason or changes the event format to ‘virtual event’ and the delegate is unable to attend on the rescheduled date or format, you may choose instead to receive a credit note for future events or products.

If a customer registers at an incorrect pricing rate, Decarb Connect reserves the right to issue an invoice for any balance associated with the correct ticket.

Except as specified above, no credits will be issued for cancellations. There are no refunds given under any circumstances.

Decarb Connect Ltd is not responsible for any loss or damage as a result of a substitution, alteration or cancellation/postponement of an event. Decarb Connect Ltd shall assume no liability whatsoever in the event this conference is cancelled, rescheduled or postponed due to a fortuitous event, Act of God, unforeseen occurrence or any other event that renders performance of this conference impracticable, illegal or impossible. For purposes of this clause, such events shall include, but not be limited to: war, fire, labour strike, pandemic, extreme weather or other emergency.

Please note that while speakers and topics were confirmed at the time of publishing, circumstances beyond the control of the organisers may require substitutions, alterations or cancellations of the speakers and/or topics. As such, Decarb Connect Ltd reserves the right to alter or modify the advertised speakers and/or topics if necessary without any liability to you whatsoever. Any substitutions or alterations will be updated on our web page as soon as possible.

Videography, Photography and Social Media

During in-person events we, or our partners may decide to have a videographer or photographer onsite to capture images, video footage and quotes to be used across future marketing collateral, including but not limited to social media and website promotion. If you wish to opt-out of this, please make yourself known to the Decarb Connect event team.


All ‘Early Bird’ Discounts require payment at time of registration and before the cut-off date in order to receive any discount. Any discounts offered by Decarb Connect Ltd (including team discounts) must also require payment at the time of registration. Discounts cannot be combined with any other offer unless otherwise noted.